IT Technical Support Specialist

Job ID
Information Technology


  • Desktop hardware, laptops, peripheral and software support.
  • Follow design or installation specifications.
  • Respond to user requests, troubleshooting the nature of the problem and taking necessary steps to resolve the problem.
  • Using developed training materials and procedures, train users in the proper use of hardware and software.
  • Establish and maintain vendor relationships, working with vendors to resolve hardware and software problems.
  • Monitor and report the daily performance of computer systems including IBM iSeries.
  • Phone system Moves, Adds and Changes.
  • Contribute to day-to-day administration of the Network environments.
  • Perform basic tasks related to data center management, working with servers, firewalls and switches.
  • Work with remote user community.
  • Project work as assigned by IT management.
  • Ability to be “on call” on a rotating basis.
  • Some second shift vacation coverage 11 AM – 7:30 PM


Must have an associate’s degree or 3-5 years of experience in a PC/LAN environment.

  • Experience with Cisco switches and routers is preferred.
  • Experience with Shoretel Phone VOIP or other VOIP systems a plus.
  • Entry level Cisco certifications are a plus (CCENT, CCNA… )
  • Experience in a warehouse or manufacturing environment is preferred.
  • Must have basic hardware and software troubleshooting skills, proficiency with Windows operating system and Microsoft Office Suite.
  • Understanding of network cabling (CAT6, CAT5, Fiber Optics).
  • Experience with PC, servers and network monitoring, management tools and core services technology.
  • Ability to problem solve.
  • Good interpersonal skills.
  • Desire to take advantage of learning opportunities.
  • Independent, self-starting positive attitude.
  • Strong organization skills and attention to detail.
  • Possess a current driver’s license and reliable personal vehicle.
  • Lift, unbox, and install hardware across campus environment; must be able to lift 50 pounds.


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